Refunds, Returns and Replacements:
Should an item you have ordered be out of stock, we'll send you a friendly email with a few options: swap out, wait, or refund.
If there is something wrong with your yarn, let us know! We will be happy to exchange faulty items. However as with all hand dyed yarn, the product is subject to inconsistencies of colour.
Should you order a colour and discover you despise it in real life, we are happy to return and exchange so long as it retains the band label and has not been wound into balls. You will need to ship the item back, and cover payment for return post.
If you have any issues with your Knit Pro needles, please email email@example.com for resolution.
If you change your mind after the order has been placed but prior to shipping, we will happily provide a full refund. Class cancellations will be refunded in full if we are advised three days prior to the class. Class cancellations in the three days leading up the class, or on the day, will generate a 50% refund. Class no-shows will not obtain a refund.
We won't give your personal information to anyone, because that sucks for everyone. There is a high chance we will squish your yarn and give it cuddles before it leaves the shop though.
Terms of Service:
We aim to ship within 3 days of your order arriving with us. As the shop is closed Monday & Tuesday, we don't usually visit the lovely ladies at the post office on these days, so please let us know if your order is urgent.
We currently use both New Zealand Couriers and NZ Post, who are both awesome. It means if you are in NZ, you can get yarn on Saturdays. If you have not received your yarn within 5 working days of receiving notice that your order has shipped (NZ) or 10 working days (international) please email firstname.lastname@example.org so it can be investigated.
All orders are tracked. If you would like your order to be tracked and require a signature, please let us know.